What our Customers say...


"I had the unfortunate pleasure of working with the guys (and girls) at SERVPRO of Fairfield County. They helped me when my basement gave me problems. They were quick and efficient. I would definitely recommend SERVPRO of Fairfield County to anyone!"

"I can not say enough good things about this team! Our healthcare facility had a major flood which led to 9 weeks of construction and restoration. They were helpful, attentive, informative, understanding and patient (to name a few). From making recommendations to listening to me vent, their demeanor was always friendly and compassionate. They accommodated my requests and went above and beyond to work around office equipment and phones, allowing my staff and I to continue to serve our patients."

"My wife has extreme sensitivity when it comes to her immune system, especially allergies and sickness, so we were nervous about how this mold would affect her. Larry kept everything clean and contained the entire time and we never had any issues. Highly recommend."  

Happy customer here. They worked quickly to inspect, clean up mold, and dry out some water damage that happened as a result of a plumbing issue. They were professional and did a great job.  I could tell after their clean up job that the wet moldy smell from the water damage had gone away so I'm confident that they took care of the problem.

"Mold is a terrible problem to have within your home, and everyone did such a great job at letting me know the process, and making sure my belongings were taken care of."

Our agency has referred business to SERVPRO Fairfield County for the past 5+ years. They are always very responsive, in times of need. Mitigating water and fire damage at our customer's properties. We always have positive feedback from our customers regarding the level of service they provide.

When our barn caught on fire and smoked up the house inside, you all came and cleaned it up perfectly. Appreciate it.

We had a house fire. Our contractor had Sherri from SERVPRO meet with us. We clicked right away. Everything has gone so smoothly and we really appreciate it.

Our realtor told us to call your company after mold was discovered in the attic. The cost was more than reasonable and the work was above reproach. Thank you very much.

The Home Inspector found "mold" in the basement of a house we had in contract. We called SERVPRO on the recommendation of our realtor- they came out and assessed, did the service and passed clearance- all in 3 days- just in time for the closing. Excellent.

Dealing with patients makes any disaster difficult. SERVPRO of Fairfield County handled everything with such finese. My hats off to you!

A big thank you to all of you at SERVPRO. we really appreciate your assistance

During the micro burst here in our city, we had flood waters come in from around the foundation of our building. We called our local SERVPRO office, and they responded very quickly. We were back to normal in less than a week.

We had water come right in our front doors.....and all the way into our patient rooms and hallways. Thank goodness you came so soon to cause as little chaos to our patients as possible. Hopefully, this was a freak storm and we won't need your services again. If we do, we will absolutely call. 

You and your crew, especially Edmond, took charge and had us back up and running in 3 days. Thank you thank you thank you. I will recommend you to everyone I know.

You and your crew, especially Edmond, took charge and had us back up and running in 3 days. Thank you thank you thank you. I will recommend you to everyone I know.

You have proven to us that you are a business built on integrity. We had no reservations at all with your crews being in our home while we were at work. Smooth process and very quickly finished. Thanks to all there at your location.

Great job and thank you for your help.

Even though we were on your list for service, we were kept informed every day by Emily as to where we were at for service. You were able to get to us even sooner than you had originally quoted. With 2 small children in the home, it really helped us to get the process started early. 

Thank you for an outstanding job. You exceeded our expectations and loved your crews.

I am a project manager for a contracting company. We just built a new restaurant in town and due to the large volume of customers that swamped us, we couldn't get the regular nightly cleaning done- I called and spoke with Sherri and she assured me that she could help. You sent a crew every night for a month. I think this is above and beyond what a normal company would do and I really appreciated it. Thanks

The home inspector found a small amount of mold in the basement of the house we had in contract. Our realtor led us to you. Thank you for your help. We were able to get it taken care of and pay at the closing, even though you had to wait awhile on your money. We appreciate your working with us on this- we couldn't have done it any other way.

Our entire neighborhood was flooded from all of the rain we received overnight. Thank goodness for SERVPRO. Not sure what we would have done had the team showed up to assist. The cost was so reasonable, we couldn't have done it without you.

After a small kitchen fire, I didn't know what to do. Our insurance company recommended SERVPRO in Fairfield County. We are so glad. The house smelled so good when they were done, we wanted to purchase the deodorizer they used. Thank you

My husband and I recently bought a house. We soon discovered that we had a mold issue in our crawl space. Your crew was so professional and courteous to our family. They finished the project and we hardly felt the disruption. Kudos to you.

Recently, during a large volume of rain, we required the use of our local SERVPRO office. Many thanks for all of your help during this stressful time.

 We experienced a catastrophe when our sump pump failed and we had a back up of 10" of rain water in our basement.  We lost A LOT, much of what we lost can be replaced but many things that were ruined cannot. We contacted your company to receive estimates for the proper removal of any mold.  I want you to know that when Edmond showed up today, we were prepared to be sold by fear, and that is the exact opposite of what happened.  Edmond let us know that every precaution that we had taken was precisely what we should have done and he did not see any trouble areas in our basement. This is the best thing that has happened to us during this whole fiasco.  As soon as Edmond left, we canceled all other estimate appointments and have declared that  SERVPRO will be the ONLY company that we will use.      

Please pass on to your crew that we are amazed at how well our attic turned out. There have been bats living in our attic for years. We never realized how unhealthy it was for our family. We very much appreciate your work. 

My wife and I have had sewage back up into our basement 3 times. The last time it happened, the city PROMISED us it would never happen again. Thank goodness for your team in helping to get us clean and dry. It was a mess- more so this time than even the other 2 times. We appreciate all of the help.

I just wanted to thank your crew(s) for doing a wonderful job. We had such a mess and everyone was so kind and considerate when dealing with us. We couldn't have done it without your help. I have worked in customer service for over 30 years- I know how hard it is to deal with people. Your crew (Edmond) leader was a sweetheart.

I want to thank Edmond and Larry for doing such a wonderful job. When we first discovered the water in our basement, we panicked and didn't know what to do. Our insurance agent recommended that we call SERVPRO and I'm so grateful that we did.

Our family appreciates all of your help from the bottom of a grateful heart. You and your crew have been a blessing on the worst possible day. Thank You

My wife and I woke up to the sound of water sloshing.....it was our dog trying to get to her toys.....in 6 inches of water. We are one of many that had water in their basement after experiencing heavy rains. The sump pump failed. We called our Insurance Agent and he recommended that we call Sherri at SERVPRO®. Even though it was 1:30 in the morning, she personally answered the phone in a friendly and alert manner. We were immediately put at ease and were assured that help was on the way. Help arrived very quickly and the process was started. After just 4 days, we not only had order restored to our basement, but SERVPRO also helped us deal with the paperwork for our insurance company. I would NOT want this to happen again, but if it does, we will know who to call. The situation was very stressful, but was make a lot easier to handle knowing what was happening each step of the way. Thank you to all at SERVPRO.

Truly a life-saver. Larry and Chuck were the best.

Until this situation happened to me, I didn't know your company existed. I am thankful you were there. Thank you for living up to your commercial tag line.

When we first saw the house we wanted to buy, it was a nightmare- the basement was disgusting. You came in and cleaned it all up and we were able to put a contract on it and close. Without your help this would not have been possible so hats off to SERVPRO and your crew.

Thanks for a super job. Although I thought the cost was too high at first, after seeing what all was entailed, it was worth it.

We were very pleased with the work that was done at our house.

Our insurance agent recommended 2 companies for the flood in our family room. The first 1 we called said they couldnt come out until the next day. My wife called SERVPRO and immediately she felt comfortable with the girl on the phone (Emily). She made her feel at ease. The entire job went that way, from the first guy who arrived that afternoon, to the last one at the end. We are both very pleased and told our agent about the experience too.

I am the Maintenance Manager at a church. We didn't really know who to call when the pipe in the sanctuary let loose. One of our worshippers remembered seeing your commercials, so we called the office in Lancaster. We are all very glad we did. Everything we thought was going to be ruined was saved. We couldn't be more satisfied. Thank you all.

Will you please pass this on to you crews that we loved the work they did? Often times I don't think people are told enough how good of a job they do. In this case, the work was flawless. Sincere gratitude to all of you.

I am grateful that there are companies like yours out there. This is our second experience with water damage and both times have used SERVPRO. They truly are experts in their field.