We experienced a catastrophe when our sump pump failed and we had a back up of 10" of rain water in our basement.  We lost A LOT, much of what we lost can be replaced but many things that were ruined cannot. We contacted your company to receive estimates for the proper removal of any mold.  I want you to know that when Edmond showed up today, we were prepared to be sold by fear, and that is the exact opposite of what happened.  Edmond let us know that every precaution that we had taken was precisely what we should have done and he did not see any trouble areas in our basement. This is the best thing that has happened to us during this whole fiasco.  As soon as Edmond left, we canceled all other estimate appointments and have declared that  SERVPRO will be the ONLY company that we will use.      

My wife and I have had sewage back up into our basement 3 times. The last time it happened, the city PROMISED us it would never happen again. Thank goodness for your team in helping to get us clean and dry. It was a mess- more so this time than even the other 2 times. We appreciate all of the help.

I just wanted to thank your crew(s) for doing a wonderful job. We had such a mess and everyone was so kind and considerate when dealing with us. We couldn't have done it without your help. I have worked in customer service for over 30 years- I know how hard it is to deal with people. Your crew (Edmond) leader was a sweetheart.

I want to thank Edmond and Larry for doing such a wonderful job. When we first discovered the water in our basement, we panicked and didn't know what to do. Our insurance agent recommended that we call SERVPRO and I'm so grateful that we did.

My wife and I woke up to the sound of water sloshing.....it was our dog trying to get to her toys.....in 6 inches of water. We are one of many that had water in their basement after experiencing heavy rains. The sump pump failed. We called our Insurance Agent and he recommended that we call Sherri at SERVPRO®. Even though it was 1:30 in the morning, she personally answered the phone in a friendly and alert manner. We were immediately put at ease and were assured that help was on the way. Help arrived very quickly and the process was started. After just 4 days, we not only had order restored to our basement, but SERVPRO also helped us deal with the paperwork for our insurance company. I would NOT want this to happen again, but if it does, we will know who to call. The situation was very stressful, but was make a lot easier to handle knowing what was happening each step of the way. Thank you to all at SERVPRO.

Thanks for a super job. Although I thought the cost was too high at first, after seeing what all was entailed, it was worth it.

We were very pleased with the work that was done at our house.

Our insurance agent recommended 2 companies for the flood in our family room. The first 1 we called said they couldnt come out until the next day. My wife called SERVPRO and immediately she felt comfortable with the girl on the phone (Emily). She made her feel at ease. The entire job went that way, from the first guy who arrived that afternoon, to the last one at the end. We are both very pleased and told our agent about the experience too.

I am the Maintenance Manager at a church. We didn't really know who to call when the pipe in the sanctuary let loose. One of our worshippers remembered seeing your commercials, so we called the office in Lancaster. We are all very glad we did. Everything we thought was going to be ruined was saved. We couldn't be more satisfied. Thank you all.

Will you please pass this on to you crews that we loved the work they did? Often times I don't think people are told enough how good of a job they do. In this case, the work was flawless. Sincere gratitude to all of you.

I am grateful that there are companies like yours out there. This is our second experience with water damage and both times have used SERVPRO. They truly are experts in their field.